User support technicians

The employment outlook will be Limited for user support technicians (NOC 22221) in the Abitibi - Témiscamingue region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Abitibi - Témiscamingue region:

• Approximately 90 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 26%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 18%
  • Wholesale trade (NAICS 41): 18%
  • Professional, scientific and technical services (NAICS 54): 17%
  • Ambulatory health care services and hospitals (NAICS 621-622): 14%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Annapolis Valley region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the Annapolis Valley region:

• Approximately 120 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Federal government public administration (NAICS 911): 22%
  • Management and administrative services (NAICS 55-56): 20%
  • Professional, scientific and technical services (NAICS 54): 19%
  • Wholesale trade (NAICS 41): 16%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 12%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Athabasca - Grande Prairie - Peace River region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Athabasca - Grande Prairie - Peace River region:

• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 24%
  • Oil and gas extraction (NAICS 211, 213): 23%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 21%
  • Educational services (NAICS 61): 20%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Avalon Peninsula region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of a few positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the Avalon Peninsula region:

• Approximately 760 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 24%
  • Federal government public administration (NAICS 911): 20%
  • Educational services (NAICS 61): 13%
  • Provincial and territorial public administration (NAICS 912): 10%
  • Management and Administrative Services (NAICS 55-56): 6%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Banff - Jasper - Rocky Mountain House region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Banff - Jasper - Rocky Mountain House region:

• Approximately 130 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 24%
  • Oil and gas extraction (NAICS 211, 213): 23%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 21%
  • Educational services (NAICS 61): 20%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Bas-Saint-Laurent region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Bas-Saint-Laurent region:

• Approximately 210 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 30%
  • Professional, scientific and technical services (NAICS 54): 23%
  • Educational services (NAICS 61): 15%
  • Federal government public administration (NAICS 911): 15%
  • Provincial and territorial public administration (NAICS 912): 7%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Calgary region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Calgary region:

• Approximately 5,310 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 43%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
  • Educational services (NAICS 61): 6%
  • Management and Administrative Services (NAICS 55-56): 5%

The employment outlook will be Good for user support technicians (NOC 22221) in the Campbellton - Miramichi region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the Campbellton - Miramichi region:

• Approximately 90 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 26%
  • Federal government public administration (NAICS 911): 22%
  • Educational services (NAICS 61): 15%
  • Management and Administrative Services (NAICS 55-56): 14%
  • Professional, scientific and technical services (NAICS 54): 10%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Camrose - Drumheller region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Camrose - Drumheller region:

• Approximately 90 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 38%
  • Federal government public administration (NAICS 911): 32%
  • Educational services (NAICS 61): 16%
  • Wholesale trade (NAICS 41): 14%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Cape Breton region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the Cape Breton region:

• Approximately 80 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Management and administrative services (NAICS 55-56): 72%
  • Educational services (NAICS 61): 28%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Capitale-Nationale region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Capitale-Nationale region:

• Approximately 2,110 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 25%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
  • Provincial and territorial public administration (NAICS 912): 11%
  • Ambulatory health care services and hospitals (NAICS 621-622): 6%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Cariboo region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Cariboo region:

• Approximately 100 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Ambulatory health care services and hospitals (NAICS 621-622): 30%
  • Professional, scientific and technical services (NAICS 54): 22%
  • Educational services (NAICS 61): 20%
  • Provincial and territorial public administration (NAICS 912): 14%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Centre-du-Québec region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Centre-du-Québec region:

• Approximately 230 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Educational services (NAICS 61): 23%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 18%
  • Professional, scientific and technical services (NAICS 54): 12%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 10%
  • Paper manufacturing (NAICS 322): 9%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Chaudière - Appalaches region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Chaudière - Appalaches region:

• Approximately 390 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Educational services (NAICS 61): 19%
  • Professional, scientific and technical services (NAICS 54): 16%
  • Ambulatory health care services and hospitals (NAICS 621-622): 13%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
  • Provincial and territorial public administration (NAICS 912): 9%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Côte-Nord and Nord-du-Québec regions for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Côte-Nord and Nord-du-Québec regions:

• Approximately 40 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Utilities (NAICS 22): 74%
  • Educational services (NAICS 61): 15%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 8%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Edmonton region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Edmonton region:

• Approximately 3,280 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 36%
  • Wholesale trade (NAICS 41): 8%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
  • Management and Administrative Services (NAICS 55-56): 5%

The employment outlook will be Good for user support technicians (NOC 22221) in the Edmundston - Woodstock region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the Edmundston - Woodstock region:

• Approximately 120 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Provincial and territorial public administration (NAICS 912): 27%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 26%
  • Transportation and warehousing (NAICS 48-49): 16%
  • Professional, scientific and technical services (NAICS 54): 15%
  • Wholesale trade (NAICS 41): 14%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Estrie region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Estrie region:

• Approximately 420 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 30%
  • Professional, scientific and technical services (NAICS 54): 23%
  • Educational services (NAICS 61): 16%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Fredericton - Oromocto region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the Fredericton - Oromocto region:

• Approximately 640 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 28%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 20%
  • Educational services (NAICS 61): 18%
  • Provincial and territorial public administration (NAICS 912): 9%
  • Other services (except public administration) (NAICS 81): 6%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Gaspésie - Îles-de-la-Madeleine region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Gaspésie - Îles-de-la-Madeleine region:

• Approximately 50 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Ambulatory health care services and hospitals (NAICS 621-622): 72%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 24%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Halifax region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the Halifax region:

• Approximately 2,100 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 25%
  • Management and administrative services (NAICS 55-56): 16%
  • Finance, insurance and real estate and rental and leasing (NAICS 52-53): 11%
  • Wholesale trade (NAICS 41): 7%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Hamilton - Niagara Peninsula region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Hamilton - Niagara Peninsula region:

• Approximately 4,200 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 31%
  • Management and Administrative Services (NAICS 55-56): 19%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
  • Wholesale trade (NAICS 41): 6%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Interlake region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Several positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.
• High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about user support technicians in the Interlake region:

• Approximately 80 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Wholesale trade (NAICS 41): 20%
  • Federal government public administration (NAICS 911): 19%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 18%
  • Professional, scientific and technical services (NAICS 54): 15%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Kingston - Pembroke region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Kingston - Pembroke region:

• Approximately 460 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Federal government public administration (NAICS 911): 27%
  • Professional, scientific and technical services (NAICS 54): 26%
  • Educational services (NAICS 61): 12%
  • Management and Administrative Services (NAICS 55-56): 9%
  • Wholesale trade (NAICS 41): 9%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Kitchener - Waterloo - Barrie region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Kitchener - Waterloo - Barrie region:

• Approximately 4,480 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 30%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
  • Management and Administrative Services (NAICS 55-56): 11%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
  • Educational services (NAICS 61): 8%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Kootenay region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Kootenay region:

• Approximately 100 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 59%
  • Educational services (NAICS 61): 19%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 13%
  • Federal government public administration (NAICS 911): 8%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Lanaudière region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Lanaudière region:

• Approximately 700 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 28%
  • Professional, scientific and technical services (NAICS 54): 24%
  • Educational services (NAICS 61): 11%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
  • Retail Trade (NAICS 44-45): 6%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Laurentides region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Laurentides region:

• Approximately 2,420 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 33%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
  • Retail Trade (NAICS 44-45): 8%
  • Management and Administrative Services (NAICS 55-56): 5%

The employment outlook will be Limited for user support technicians (NOC 22221) in the census metropolitan area of Montréal, including the Laval region, for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the census metropolitan area of Montréal, including the Laval region,:

• Approximately 9,010 people worked in this occupation in May 2021.

The employment outlook will be Limited for user support technicians (NOC 22221) in the Lethbridge - Medicine Hat region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Lethbridge - Medicine Hat region:

• Approximately 150 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 35%
  • Educational services (NAICS 61): 30%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 14%
  • Wholesale trade (NAICS 41): 13%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%

The employment outlook will be Limited for user support technicians (NOC 22221) in the London region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the London region:

• Approximately 2,300 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 31%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
  • Wholesale trade (NAICS 41): 8%
  • Educational services (NAICS 61): 8%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Lower Mainland - Southwest region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Lower Mainland - Southwest region:

• Approximately 9,880 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 38%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
  • Educational services (NAICS 61): 7%
  • Retail Trade (NAICS 44-45): 6%
  • Wholesale trade (NAICS 41): 6%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Mauricie region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Mauricie region:

• Approximately 240 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 36%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 32%
  • Ambulatory health care services and hospitals (NAICS 621-622): 7%
  • Construction (NAICS 23): 7%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 7%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Moncton - Richibucto region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the Moncton - Richibucto region:

• Approximately 870 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 28%
  • Management and Administrative Services (NAICS 55-56): 19%
  • Federal government public administration (NAICS 911): 16%
  • Professional, scientific and technical services (NAICS 54): 13%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Montérégie region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Montérégie region:

• Approximately 4,400 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 27%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 21%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
  • Educational services (NAICS 61): 5%

The employment outlook will be Limited for user support technicians (NOC 22221) in the census metropolitan area of Montréal for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the census metropolitan area of Montréal:

• Approximately 9,010 people worked in this occupation in May 2021.

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Muskoka - Kawarthas region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Several positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Muskoka - Kawarthas region:

• Approximately 520 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 27%
  • Management and Administrative Services (NAICS 55-56): 24%
  • Educational services (NAICS 61): 18%
  • Wholesale trade (NAICS 41): 6%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 5%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Nechako region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Nechako region:

• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 65%
  • Educational services (NAICS 61): 35%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Côte-Nord and Nord-du-Québec regions for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Côte-Nord and Nord-du-Québec regions:

• User support technicians mainly work in the following sectors:
  • Utilities (NAICS 22): 74%
  • Educational services (NAICS 61): 15%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 8%

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

The employment outlook will be Moderate for user support technicians (NOC 22221) in the North Coast region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the North Coast region:

• Approximately 70 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 65%
  • Educational services (NAICS 61): 35%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the North Shore region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the North Shore region:

• Approximately 130 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Educational services (NAICS 61): 41%
  • Management and administrative services (NAICS 55-56): 23%
  • Professional, scientific and technical services (NAICS 54): 14%
  • Retail Trade (NAICS 44-45): 10%
  • Ambulatory health care services (NAICS 621): 9%

The employment outlook will be Very limited for user support technicians (NOC 22221) in the Northeast region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Not many positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Northeast region:

• Approximately 370 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 23%
  • Educational services (NAICS 61): 14%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
  • Provincial and territorial public administration (NAICS 912): 12%
  • Management and Administrative Services (NAICS 55-56): 11%

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Northern region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Northern region:

• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 30%
  • Educational services (NAICS 61): 28%
  • Retail Trade (NAICS 44-45): 24%
  • Federal government public administration (NAICS 911): 12%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 5%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Northwest region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Several positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Northwest region:

• Approximately 150 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 30%
  • Educational services (NAICS 61): 23%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 9%
  • Ambulatory health care services and hospitals (NAICS 621-622): 8%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions:

• User support technicians mainly work in the following sectors:
  • Federal government public administration (NAICS 911): 51%
  • Professional, scientific and technical services (NAICS 54): 49%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Ottawa region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Ottawa region:

• Approximately 8,040 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Federal government public administration (NAICS 911): 37%
  • Professional, scientific and technical services (NAICS 54): 24%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Outaouais region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Outaouais region:

• Approximately 2,050 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Federal government public administration (NAICS 911): 51%
  • Professional, scientific and technical services (NAICS 54): 15%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 5%
  • Educational services (NAICS 61): 5%

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Prince Albert region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Prince Albert region:

• Approximately 70 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 30%
  • Educational services (NAICS 61): 28%
  • Retail Trade (NAICS 44-45): 24%
  • Federal government public administration (NAICS 911): 12%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 5%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Red Deer region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Red Deer region:

• Approximately 130 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 33%
  • Professional, scientific and technical services (NAICS 54): 19%
  • Provincial and territorial public administration (NAICS 912): 18%
  • Wholesale trade (NAICS 41): 12%
  • Educational services (NAICS 61): 10%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Regina - Moose Mountain region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Regina - Moose Mountain region:

• Approximately 1,090 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 28%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
  • Provincial and territorial public administration (NAICS 912): 9%
  • Educational services (NAICS 61): 9%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Saguenay - Lac-Saint-Jean region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Employment in this profession is primarily driven by the demand for IT services.

Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

Here are some key facts about user support technicians in the Saguenay - Lac-Saint-Jean region:

• Approximately 300 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 35%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 16%
  • Educational services (NAICS 61): 11%
  • Retail Trade (NAICS 44-45): 8%
  • Management and Administrative Services (NAICS 55-56): 7%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Saint John - St. Stephen region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the Saint John - St. Stephen region:

• Approximately 610 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 35%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 25%
  • Management and Administrative Services (NAICS 55-56): 11%
  • Provincial and territorial public administration (NAICS 912): 7%
  • Educational services (NAICS 61): 5%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Saskatoon - Biggar region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Saskatoon - Biggar region:

• Approximately 960 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 25%
  • Educational services (NAICS 61): 23%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 17%
  • Wholesale trade (NAICS 41): 6%

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

The employment outlook will be Moderate for user support technicians (NOC 22221) in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions:

• Approximately 50 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Federal government public administration (NAICS 911): 51%
  • Professional, scientific and technical services (NAICS 54): 49%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Southeast region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.
• High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about user support technicians in the Southeast region:

• Approximately 110 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 65%
  • Educational services (NAICS 61): 13%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 12%
  • Federal government public administration (NAICS 911): 9%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Southern region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the Southern region:

• Approximately 70 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 62%
  • Management and administrative services (NAICS 55-56): 21%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 17%

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Stratford - Bruce Peninsula region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Several positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Stratford - Bruce Peninsula region:

• Approximately 270 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 40%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
  • Retail Trade (NAICS 44-45): 8%
  • Ambulatory health care services and hospitals (NAICS 621-622): 7%
  • Management and Administrative Services (NAICS 55-56): 6%

The employment outlook will be Good for user support technicians (NOC 22221) in the Swift Current - Moose Jaw region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Swift Current - Moose Jaw region:

• Approximately 50 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 46%
  • Management and Administrative Services (NAICS 55-56): 32%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 22%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Thompson - Okanagan region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Thompson - Okanagan region:

• Approximately 520 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 33%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 21%
  • Educational services (NAICS 61): 13%
  • Retail Trade (NAICS 44-45): 7%

The employment outlook will be Very limited for user support technicians (NOC 22221) in the Toronto region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Not many positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Toronto region:

• Approximately 27,240 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 35%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 12%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
  • Management and Administrative Services (NAICS 55-56): 7%
  • Wholesale trade (NAICS 41): 5%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Vancouver Island and Coast region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Several positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Vancouver Island and Coast region:

• Approximately 2,430 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 31%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 21%
  • Educational services (NAICS 61): 11%
  • Provincial and territorial public administration (NAICS 912): 10%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 5%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the West Coast - Northern Peninsula - Labrador region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about user support technicians in the West Coast - Northern Peninsula - Labrador region:

• Approximately 70 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Educational services (NAICS 61): 31%
  • Hospitals (NAICS 622): 28%
  • Management and Administrative Services (NAICS 55-56): 24%
  • Retail Trade (NAICS 44-45): 16%

The employment outlook will be Very limited for user support technicians (NOC 22221) in the Windsor - Sarnia region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Windsor - Sarnia region:

• Approximately 1,540 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 26%
  • Management and Administrative Services (NAICS 55-56): 25%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
  • Wholesale trade (NAICS 41): 8%
  • Educational services (NAICS 61): 5%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Winnipeg region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.
• High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about user support technicians in the Winnipeg region:

• Approximately 3,170 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 18%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%
  • Management and Administrative Services (NAICS 55-56): 15%
  • Computer, electronic and electrical product manufacturing (NAICS 334-335): 14%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%

The employment outlook will be Limited for user support technicians (NOC 22221) in the Wood Buffalo - Cold Lake region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Wood Buffalo - Cold Lake region:

• Approximately 140 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Oil and gas extraction (NAICS 211, 213): 24%
  • Educational services (NAICS 61): 22%
  • Professional, scientific and technical services (NAICS 54): 19%
  • Retail Trade (NAICS 44-45): 14%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%

The employment outlook will be Moderate for user support technicians (NOC 22221) in the Yorkton - Melville region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about user support technicians in the Yorkton - Melville region:

• Approximately 40 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): more than 95%