64312
Canada Moderate
Airline ticket and service agents
Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.
Employment Outlooks
Economic Region Outlooks
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Choose up to 3 regions to see employment outlooks. This occupation has data for 72 economic regions.
Salary Information
National wage data for this occupation
Entry-level
CA$17.00
/hr
Typical
CA$21.00
/hr
Experienced
CA$30.00
/hr
Average: CA$22.86/hr
96.6% of workers in this occupation receive non-wage benefits
Source: Job Bank Canada. Wages may vary by region and experience.
Examples
Illustrative Examples
- airline baggage agent
- airline cargo agent
- airline load planner
- airline passenger agent
- airline reservation agent
- airline ticket agent
- baggage tracer - airline
- client service representative - airline
- counter services agent - airline
- customer service agent - airline
- station agent - airline
All Examples
- agent ticket and information - airline
- airline baggage agent
- airline cargo agent
- airline customer service representative
- airline load planner
- airline passenger agent
- airline reservation agent
- airline sales and service agent
- airline ticket agent
- baggage agent - airline
- baggage tracer - airline
- baggage tracing agent - airline
- cargo agent - airline
- cargo customer service representative - airline
- certified load control agent - airline
- certified load planner - airline
- check-in agent - airline
- client service representative - airline
- commissary agent - airline
- counter services agent - airline
- customer sales agent - airline
- customer service agent - airline
- customer service representative - airline
- flight agent
- load agent - airline
- load control agent - airline
- passenger sales agent - airline
- passenger sales representative - airline
- passenger service representative - airline
- reservation agent - airline
- reservation clerk - airline
- reservation sales agent - airline
- station agent - airline
- station services agent - airline
- ticket and information agent - airline
Main Duties
Main Duties
- This group performs some or all of the following duties:
- Airline passenger, baggage and ticket agents
- Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
- Assist pre-boarding passengers and provide information on fares and flight schedules and routes
- Trace lost, delayed or misdirected baggage for customers.
- Airline cargo and freight agents
- Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
- Trace lost or misdirected cargo and maintain shipping and other records
- Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
- Relay operational messages to operations control and downline stations
- Calculate load weights for compartments of aircraft using charts and computers
- Plan load to distribute and balance cargo.
- Airline reservation agents
- Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
- Provide information on airline passengers and process mileage points.
Requirements
Employment Requirements
- Completion of secondary school is usually required.
- Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
- Airline station agents usually require experience as a ticket, baggage or cargo agent.
- Load planners require a restricted radio operator's licence and usually require airline operations experience.