Canada Moderate

Ground and water transport ticket agents, cargo service representatives and related clerks

Ground and water transport ticket agents, cargo service representatives and related clerks, quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

Employment Outlooks

Economic Region Outlooks

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Choose up to 3 regions to see employment outlooks. This occupation has data for 72 economic regions.

Salary Information

National wage data for this occupation

Entry-level

CA$16.50

/hr

Typical

CA$21.20

/hr

Experienced

CA$30.55

/hr

Average: CA$22.68/hr

90.1% of workers in this occupation receive non-wage benefits

Source: Job Bank Canada. Wages may vary by region and experience.

Examples

Illustrative Examples

bus ticket agent
cargo customer service representative - railway
counter service agent - railway
railway passenger agent
railway reservations clerk
reservations clerk - cruise line
ticket agent (except airline)

All Examples

sales agent - railway
baggage agent - railway
baggage agent (except airline)
baggage clerk (except airline)
bookings clerk - railway
bookings clerk - wholesale travel
bookings clerk (except airline)
bus ticket agent
cargo customer service representative - bus line
cargo customer service representative - marine shipping
cargo customer service representative - railway
check-in agent (except airline)
client service representative - bus line
counter clerk (except airline)
counter sales agent - railway
counter sales agent (except airline)
counter service agent - railway
counter service agent (except airline)
customer sales and service agent (except airline)
customer service agent - bus line
customer service representative - bus line
freight agent - railway
freight agent (except airline)
luggage checker (except airline)
passenger agent - railway
passenger agent (except airline)
railway express agent
railway passenger agent
railway reservations clerk
reservations agent - cruise line
reservations agent - railway
reservations agent (except airline)
reservations clerk - cruise line
reservations clerk - wholesale travel
reservations clerk (except airline)
ship cargo agent
station agent - railway
stowage clerk
ticket agent - bus line
ticket agent - cruise line
ticket agent - transit station
ticket agent (except airline)
ticket and customer service clerk (except airline)
ticket and information clerk (except airline)
ticket clerk - railway
ticket clerk (except airline)
transit station ticket agent
transportation agent (except airline)

Main Duties

This group performs some or all of the following duties:
Ticket agents
Answer customer inquiries, quote fares and assist clients in planning travel times and routes
Reserve seats for tour companies, travel agencies, wholesalers and the general public
Issue tickets, handle cash transactions and check baggage
Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.
Cargo service representatives
Quote fare and rates for cargo shipment
Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
Trace lost or misdirected passenger baggage or cargo shipment.

Requirements

Employment Requirements

Completion of secondary school is usually required.
Up to 10 weeks of training may be provided.