Receptionists in Estrie

The employment outlook will be Limited for receptionists (NOC 14101) in the Estrie region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

This occupation can be found in most sectors of the economy.

New technologies continue to fundamentally change the occupation. Some of the tasks traditionally performed by receptionists can now be carried out by tools, such as auto attendant, online appointment booking and chatbots. For this reason, the number of people needed to meet customer demands is decreasing.

Here are some key facts about receptionists in the Estrie region:

• Approximately 1,160 people worked in this occupation in May 2021.
• Receptionists mainly work in the following sectors:
  • Ambulatory health care services and hospitals (NAICS 621-622): 24%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
  • Other services (except public administration) (NAICS 81): 11%
  • Nursing and residential care facilities and social assistance (NAICS 623-624): 8%
  • Professional, scientific and technical services (NAICS 54): 8%