Other customer and information services representatives in Wood Buffalo - Cold Lake

The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Wood Buffalo - Cold Lake region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

• These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta’s economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton. 

Here are some key facts about other customer and information services representatives in the Wood Buffalo - Cold Lake region:

• Approximately 450 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 28%
  • Wholesale trade (NAICS 41): 21%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
  • Other services (except public administration) (NAICS 81): 6%