Customer services representatives - financial institutions in Estrie

The employment outlook will be Moderate for customer services representatives - financial institutions (NOC 64400) in the Estrie region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

In recent years, the financial institutions sector has undergone a significant transformation with the implementation of innovative technologies aimed at facilitating access to its various services.

Increased use of applications and the digitization in financial services, the consolidation of bank branches and the closure of several service locations, particularly in rural areas, contributed to restricting the hiring of these representatives.

Moreover, the fact that bank branches are moving away from their traditional face-to-face activities towards financial advisory services should modify the nature of the roles, responsibilities and skills required for the occupation in the years to come.

Here are some key facts about customer services representatives - financial institutions in the Estrie region:

• Approximately 380 people worked in this occupation in May 2021.
• Customer services representatives - financial institutions mainly work in the following sectors:
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 94%