64400
Canada Moderate

Customer services representatives - financial institutions

Customer services representatives in financial institutions process customers' financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.

Employment Outlooks

Economic Region Outlooks

Abitibi - Témiscamingue
Moderate
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Bas-Saint-Laurent
Limited
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Capitale-Nationale
Moderate
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Centre-du-Québec
Moderate
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Chaudière - Appalaches
Moderate
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Côte-Nord
Moderate
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Gaspésie - Îles-de-la-Madeleine
Limited
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Lanaudière
Limited
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Laurentides
Limited
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Mauricie
Moderate
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Montérégie
Limited
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Nord-du-Québec
Moderate
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Outaouais
Very Limited
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Saguenay - Lac-Saint-Jean
Moderate
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Salary Information

National wage data for this occupation
Entry-level
$18.00
/hr
Typical
$22.50
/hr
Experienced
$30.67
/hr

Average: $23.80/hr

91.5% of workers in this occupation receive non-wage benefits

Source: Job Bank Canada. Wages may vary by region and experience.

Examples

Illustrative Examples
  • bank teller
  • credit union teller
  • financial customer service representative
  • foreign exchange teller - financial services
All Examples
  • accounts information service clerk - financial institution
  • bank customer service officer
  • bank teller
  • credit union teller
  • current account representative - financial services
  • customer service agent - financial institution
  • customer service representative - financial services
  • financial customer service representative
  • foreign exchange teller - financial services
  • head teller - financial services
  • proof teller - bank
  • savings account teller - financial services
  • senior teller - financial services
  • teller - financial services
  • teller trainee
  • trust company teller

Main Duties

Main Duties
  • This group performs some or all of the following duties:
  • Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
  • Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
  • Sell travellers' cheques, foreign currency and money orders
  • Answer enquiries and resolve problems or discrepancies concerning customers' accounts
  • Inform customers of available banking products and services to address their needs.

Requirements

Employment Requirements
  • Completion of secondary school is required.
  • A college diploma in business administration may be required.
  • On-the-job training is provided.

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Data from Statistics Canada (NOC 2021), ESDC Labour Market Information, and Job Bank Canada