64400
Canada Moderate
Customer services representatives - financial institutions
Customer services representatives in financial institutions process customers' financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.
Employment Outlooks
Economic Region Outlooks
Select your region(s)
Choose up to 3 regions to see employment outlooks. This occupation has data for 72 economic regions.
Salary Information
National wage data for this occupation
Entry-level
CA$18.00
/hr
Typical
CA$22.50
/hr
Experienced
CA$30.67
/hr
Average: CA$23.80/hr
91.5% of workers in this occupation receive non-wage benefits
Source: Job Bank Canada. Wages may vary by region and experience.
Examples
Illustrative Examples
- bank teller
- credit union teller
- financial customer service representative
- foreign exchange teller - financial services
All Examples
- accounts information service clerk - financial institution
- bank customer service officer
- bank teller
- credit union teller
- current account representative - financial services
- customer service agent - financial institution
- customer service representative - financial services
- financial customer service representative
- foreign exchange teller - financial services
- head teller - financial services
- proof teller - bank
- savings account teller - financial services
- senior teller - financial services
- teller - financial services
- teller trainee
- trust company teller
Main Duties
Main Duties
- This group performs some or all of the following duties:
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
- Sell travellers' cheques, foreign currency and money orders
- Answer enquiries and resolve problems or discrepancies concerning customers' accounts
- Inform customers of available banking products and services to address their needs.
Requirements
Employment Requirements
- Completion of secondary school is required.
- A college diploma in business administration may be required.
- On-the-job training is provided.