Customer services representatives - financial institutions in Montreal

The employment outlook will be Limited for customer services representatives - financial institutions (NOC 64400) in the census metropolitan area of Montréal for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

In recent years, the financial institutions sector has undergone a significant transformation with the implementation of innovative technologies aimed at facilitating access to its various services.

Increased use of applications and the digitization in financial services, the consolidation of bank branches and the closure of several service locations, particularly in rural areas, contributed to restricting the hiring of these representatives.

Moreover, the fact that bank branches are moving away from their traditional face-to-face activities towards financial advisory services should modify the nature of the roles, responsibilities and skills required for the occupation in the years to come.

Here are some key facts about customer services representatives - financial institutions in the census metropolitan area of Montréal:

• Approximately 9,420 people worked in this occupation in May 2021.